All of our customers are businesses like yours (and like ours), and we know dependable service is the most essential thing we can provide.
The complete reason for the problem is still under investigation. A minor server update scheduled for last night had unforeseeable consequences, possibly due to some corrupt files in the system, resulting in a cascade of simultaneous errors.
While email is now running, the root problem continues to be investigated by staff at Chroma Studios, staff at the Data Center hosting our email, and experts at SmarterMail, the developers of the email service itself.
As best we are able to determine, no emails were lost during the outage, though some emails in transit may be delayed.
A final resolution of the problem is our top priority and is aimed at solving more than this morning’s outage. SmarterMail developers are working with us to a assure a smoother, more reliable, and more efficient mail service is brought online in the course of solving this unfortunate service failure.