View & Pay Invoices Online

Chroma Help Desk Tickets

Customer Support Area
  • 724-523-3001 | Client Portal Login | Get Support →    
chroma-logochroma-logochroma-logochroma-logo
Menu
  • OUR SERVICES
      • web-projectsWebsites & Design
      • blog-writingFull Managed Marketing
      • facebook-ad-management-pittsburgh-paIndividual Marketing Services
      • custom-software-developmentSoftware Development
        • flexportalbannner
        • chroma-seminarsClasses & Seminars
        Close
      • WHY CHOOSE CHROMA
      • PORTFOLIO
      • BLOG
      • ABOUT US
        • About Chroma
        • Meet Our Team
        • Case Studies
        • Customer Testimonials
        • Close
      • LETS TALK!
      • Home
      • Articles
      • Social Media for Exceptional Customer Service

      Social Media for Exceptional Customer Service

      Categories
      • Articles
      • Social Media
      Tags

      The Facts

      Social Media isn’t just a way to interact with friends and acquaintances and share cat photos.  It has become an all-encompassing medium for all types of interactions, especially consumer-business communications.

      • Did you know that at least 59% of Americans report easier access to answers from companies via Social Media?
      • 61% of people in the United States contacted a business via Social Media in the past 3 months.
      • 69% of people that contact businesses through Social Media have more confidence in those brands.
      • Over half of Americans prefer Social Media over other methods of contact for getting in touch with companies with questions and concerns.
      • 71% of people with positive consumer-business relations on Social Media are more likely to recommend that brand to someone else.

      Social Media is a popular and effective means of communicating with consumers and it cannot be ignored!

      Maximizing Customer Experience with Social Media

      There is a definite science to maximizing Social Media for exceptional customer service.  Simply having a Social Media account isn’t enough.  An expert Social Media manager understands and applies the science of effective Social Media.

      Are you using the right Social Media platforms to allow your customers to reach you?  When should you use scripted responses?  How much interaction with consumers is ideal?  What is your average response time and is it fast enough?  Are you able to provide damage control  if needed?  Are you able to direct consumers to the right avenues if they need additional information?  Is your tone on Social Media consistent with your brand’s overall personality?

      A successful social media manager knows the answers to these questions and puts a clear social media plan into action to ensure business growth.

      Chroma Harnesses the Power of Social Media to Grow Your Business!

      Chroma’s expertise and successful experience in harnessing the power of Social Media has garnered measurable results for businesses of all types.  Our commitment to implementing the science of Social Media for excellent customer service makes us your go-to Social Media experts!

      Interested in learning more about Chroma Marketing Essentials and how we provide comprehensive marketing solutions? Call us today at 724-523-3001, or visit our Contact Us page. We look forward to serving you with all your web and online marketing needs.

      Share

      Related posts

      Digital Marketing with Chroma Marketing Essentials
      September 28, 2020

      What Does Small Business Spend on Google?


      Read more
      Are Your Web Pages Indexed by Google
      August 28, 2020

      Are Your Web Pages Indexed by Google?


      Read more
      Domain names
      July 17, 2020

      Domain Name Price Increase


      Read more

      chroma marketing essentials

      Serving Businesses Nationwide

      724-523-3001
      INFO@CHROMA-MARKETING.COM

      Map It





      for our customers

      • CME HOW Training Classes
      • Chroma Help Desk
      • Email Support
      • Help Documents
      • Non Profit Resources
      • Terms of Service

      Departments

      • Branding & Design
      • Website Services
      • E-Commerce Solutions
      • Digital Marketing & Strategy
      • Software Development
      • Custom Business Applications

      Recent Blog Posts

      • Digital Marketing with Chroma Marketing Essentials0
        What Does Small Business Spend on Google?
        September 28, 2020
      • Are Your Web Pages Indexed by Google0
        Are Your Web Pages Indexed by Google?
        August 28, 2020
      • Domain names0
        Domain Name Price Increase
        July 17, 2020
      © 2019 Chroma Studios. All Rights Reserved.
      • HOME
      • OUR SERVICES
        • Websites & Design
        • Full Managed Marketing
        • Individual Marketing Services
        • Software Development
        • FlexPortal
        • Classes & Seminars
        • Back
      • WHY CHOOSE CHROMA
      • PORTFOLIO
      • BLOG
      • ABOUT US
        • About Chroma
        • Meet Our Team
        • Case Studies
        • Customer Testimonials
        • Back
      • LETS TALK!
      • Sign Up for Our Newsletter!
      Design Quote


      Let's Talk Software


      Let's Talk Design


      Let's Talk Websites


      Let's Talk Content!


      Let's Talk Social!

      Lets Talk PPC