Social Media isn’t just a way to interact with friends and acquaintances and share cat photos. It has become an all-encompassing medium for all types of interactions, especially consumer-business communications.
Social Media is a popular and effective means of communicating with consumers and it cannot be ignored!
There is a definite science to maximizing Social Media for exceptional customer service. Simply having a Social Media account isn’t enough. An expert Social Media manager understands and applies the science of effective Social Media.
Are you using the right Social Media platforms to allow your customers to reach you? When should you use scripted responses? How much interaction with consumers is ideal? What is your average response time and is it fast enough? Are you able to provide damage control if needed? Are you able to direct consumers to the right avenues if they need additional information? Is your tone on Social Media consistent with your brand’s overall personality?
A successful social media manager knows the answers to these questions and puts a clear social media plan into action to ensure business growth.
Chroma’s expertise and successful experience in harnessing the power of Social Media has garnered measurable results for businesses of all types. Our commitment to implementing the science of Social Media for excellent customer service makes us your go-to Social Media experts!
Interested in learning more about Chroma Marketing Essentials and how we provide comprehensive marketing solutions? Call us today at 724-523-3001, or visit our Contact Us page. We look forward to serving you with all your web and online marketing needs.